Discovery Bank incompetence

Worst online bank so far! On the 5th of February I tried to purchase a voucher, app gave an error response then I changed my network provider thinking it was the problem. I did 2nd attempt buying same amount of voucher, again app error purchase was not processed. When I checked later 6xR400 (3 on first attempt & 3 on the 2nd attempt) were taken off my account but none of the vouchers were actually processed or credited. R2400 gone due to their app error. They logged a case with ***** even though I told them that it wasn't a *****, it's a technical error. Guess what yesterday the 25th of February, ***** department says it's not their case, they have completed a case on their side. Does this mean the technical team will also take another 20 days to sort this issue and prove i was indeed technical error and another month for refunds?? No this isn't right!!! One thing that irritates me the most, I have to explain my issue over and over again when calling them.

Same thing happened with the other bank (Capitec to be exact) they rectified the issue and reverse my fund on the same day without me calling them. One would think an online bank will be more equipped but not Discovery Bank!