Discovery Bank in Chaos, not what it used to be Not worth the stress

Discovery Bank are not what they used to be. After a *******, they took 7 days to deliver a replacement card . They were unable to register another (*******) cell number, confirmed with Discovery service people and DSV several times. They kept calling the cell phone number reported ******. In frustration, I requested a delivery without a call which the manager, Ruth , after I explained my situation and request, proceeded to explain that the system involved a call from DSV. Surely my requesting a call free delivery was a clue that I already knew this. Then they back tracked on saying it would be delivered later that day , on day 6 and sent me a mail saying I was a security risk and must come into the bank at 3pm the following day. The manager, Ruth had no understanding of my situation after a hi jacking, of no money, card, so couldn t order groceries, food for 6 days, cell or car. No offer was made to send a car to collect me.

The fact a card can only be activated on an app with selfie videos and that I had 3 forms of Id, the delivery address was in my name, escaped them and I was labeled a security risk.

The subsequent request to the CEO 's office, many calls later, resulted in DSV FINALLY calling me on the ******* cell and not the ****** cell to say they would next be in the area the following day (day 7) . Even with the CEO's intervention, DSV and Discovery could not get the card delivered.

On the day of the *******, it took over half an hour to get through to the ***** department. Even the service agent said they couldn't get through. At that time, I was told the card would be expedited, but is was only ordered more than a day later.

I still await a response from their complaints department which I think is a device to help agents cope with the may unhappy clients. I would be interested to know if any one has ever received a response from the Discovery Complaints line?