Discovery bank impose wrong account on client

Still in shock that Discovery bank opens a wrong account regardless of their calls recording way of opening accounts. Before opening an account the consultants will call you time and again and after they impose a wrong account they tell you the complaints department will call you yet 72 hours can pass no more communication. My biggest worry is i had introduced friends and workmates,what type of service will they receive. I had trusted them with my medical aid and car insurance cover. What a dilemma of my life. Maybe it's me being unfortunate or it's their way of running un ethical banking institute