EM
E M

1 reviews | Active since Dec 2020

01 Dec 2020, 10:59

Discovery Bank I need Email contact details urgent

Is there a email contact for Discovery Bank, as dealing with their call centre is infuriating, they want all your details, even before hearing what the problem is, my acc was changed from Credit Card to Discovery Bank current acc without me requesting this, I am trying to cancel the Discovery miles charge - also not requested by me to be reversed - to no avail...now have to pay this before i can close the account. Call centre staff very unhelpful, no care attitude, promptly cuts off your call - then you have to call again.....worst bank ever, worst call centre ever, worst service ever...

0
Replies (2)
Discovery Bank
Discovery Bank's reply01 Dec 2020, 12:57
Official
Hi Esme

Currently, we do not have an active email address to service clients. We make use of more immediate channels in order to get your query resolved as quickly as possible. I'm investigating your query and will provide you with feedback soon.

Regards
AJ
EM
E M's update15 Dec 2020, 14:13
Reviewer Update
So its been 15 days - and still awaiting Discovery Bank to clarify this....so who ever "AJ" is please could you finalize this ?????