Discovery Bank- I am having the WORST experience!

I have been fighting with Discovery Bank since April this year and I have had it!!! 1) When Discovery Bank was still under written by FNB, I had a Blue Credit Card with them. 2) A gentleman then called me when Discovery bank was going independent. This individual invited me to migrate my Credit Card to a Discovery Bank Savings Account. I agreed to this invitation. 3) After holding the Discovery bank Savings Account for a couple of months i decided that I was not realizing value and called in to cancel my Savings account. They closed the account. 4) Now Discovery bank is charging me monthly for the Credit Card. How are you charging me monthly for a Credit Card that was migrated and converted to a savings account when Discovery Bank left the FNB underwriting?! 5) I have spoken to so many agents, Wendy, Sibongile, Simangele and many many more. They all agree that i should not be charged for a Credit Card that was converted to a Savings account. BUT 6) After they agree and promise to resolve my issue, i get emails from Discovery bank saying i need to pay money to close this horrible credit card. I have received emails from Neo and now Perseverance from their Client Support Office.

No! I will not persevere, trusting Discovery bank has been my biggest mistake, speaking to their agents is encouraging until you realise they make promises they are not empowered to keep. The Client Support Office is anything but. supportive speaking to them feels like I am speaking to a wall.

Discovery Bank, my pain with you had existed longer than Covid-19 in South Africa! Please sort this out once and for all.