Discovery Bank holdin my hostage, I can't transact on my own account

I recently changed banks to discovery , got my Salary paid into the new Discovery bank account today for the first time . However I can't transact at all , every transaction get declined . I phoned the call center and spoke to a lady who said my account has been flagged for ***** and she get someone from the ***** department to phone me back , nobody is phoning back and I still can't transaction on my account. How can my account be flagged for ***** ? Am just a new customer, I feel like I being held hostage here . I thought Discovery my the best , I regret the day changed to Discovery. Am paid but am not allowed to use money, what the hack guys ? Can somebody attend to this ASAP, and how do I disable the ****** selfie thing ? It's ****en irritating because half of the times it doesn't work , more spacial at night.