Discovery Bank Hidden Fees

Customer support is pathetic. I have tried phoning on numerous occasions and every time the agents tells me they made a note on the system and yet nothing get's done. No correspondence. I am being charged for an account I do not have access to, as I am still waiting for Discovery bank to fix the transactional account. Since discovery moved their credit card facility over from FNB to Discovery bank, the fees apparently went up, and after paying my credit card monthly, I now owe MORE than I started with. How is this even possible if I don't use the available balance? Discovery bank is also telling me they can't close this account that I dont have access to, as its a whole suite. This is beyond ridiculous.