Discovery bank help line unable to explain instant payment process.

Today I called Discovery bank to find out how to clear a payment to a loaded beneficiary instantly. NO HUMAN I SPOKE TO AT DISCOVERY BANK COUKD GIVE ME A SIMPLE ANSWER TO A SIMPLE QUESTION. The usual recorded answering system would nt accept my I d no, the human answering sent me .message which I pressed 1 to accept ... lost in cyber space . Called x3 times, human wanted to direct me to the app so she could answer me, at which point I said no, please tell me the answer verbally on the phone a very general question which does not require I d verification, messages, app s, codes which apparently x 3 humans at Discovery are unable to do .