Discovery Bank has the same "Non-Client" service as all the other banks!

My reason for looking at Discovery Bank was that my bank (and all the banks that I have used) make it a huge mission to get hold of them. They block, delay and deter their customers with call centre agents that have no clue and no decision making ability and are ALWAYS "experiencing higher than usual call volumes" I HOPED that Discovery would be different, but they have yet to respond to my numerous emails. I refuse to spend my valuable time listening to cheap music whilst their underpaid, undertrained, understaffed call centres take 15 minutes (the actual time it took) to answer the phone and then be of no help whatsoever! I did receive an (automated) email saying they would get back to me and two weeks later I reminded them of this promise....so I got ANOTHER (automated) email saying the same thing. And no one has bothered to get hold of me. It's sad to say this but Discovery Bank has all the Marketing right but NONE of the Client Service.