Discovery Bank get your act together,
I used to have a Discovery Credit Card when it was still part of FNB. The transition to Discovery being a stand alone bank has been the biggest failure. i was given a new card when they changed but something went wrong with my profile and I have not been successfully been able to obtain a new credit card since. The short sightedness of the credit application department who can only process applications for people who have permanent employment contracts even though they are even less likely able to afford it or definitely have worse Credit scores than I do is mind boggling. I was asked to provide certain docs but not even documents from the mighty SARS can convince this backward bunch differently. I have moved certain products away from Discovery and will keep doing so out of frustration with their ridiculous processes. Been quite happy with FNB for many years and they actually keep pleasantly surprising me.
Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the frustration you've faced during the transition and with the credit application process — I completely understand how disappointing this must be, especially given your long-standing relationship with Discovery.
I’ve taken note of your concerns and will personally review your application and profile to see what the issue could be. I’ll also engage with the relevant teams to understand the outcome and explore any possible way forward. Once I have feedback, I’ll get back to you as soon as possible.
Thank you again for your patience.
Kind regards,
Marusha
Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the frustration you've faced during the transition and with the credit application process — I completely understand how disappointing this must be, especially given your long-standing relationship with Discovery.
I’ve taken note of your concerns and will personally review your application and profile to see what the issue could be. I’ll also engage with the relevant teams to understand the outcome and explore any possible way forward. Once I have feedback, I’ll get back to you as soon as possible.
Thank you again for your patience.
Kind regards,
Marusha
