Discovery Bank Fruad department incompetence

Shocking experience from the ***** department!! There was credit card ***** on my wife’s card, which we phoned in after 30min of the incident. They stopped the card and replaced it. The ***** was showing as pending, and they said it will be reversed, and won’t be charged; a few days later it was charged, and now it’s been 3 weeks of being messed around and told its being escalated, instead of just reversed!!