JA
Joe A
1 reviews | Active since Oct 2017
10 Mar 2022, 12:42
Discovery Bank - ***** resolution
Discovery Bank unable to resolve/respond to ********** transaction case, no feedback received since October 2021 after numerous e-mails.
CASE #[***]
Helpful (0)
Replies (8)0
Replies (8)
Discovery Bank's replyOfficial
10 Mar 2022, 13:57Hi Joe Thanks for reaching out to us. Please note that we have escalated this matter to the relevant team for urgent assistance. Feedback will be provided to you directly. For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist. Regards Thuli
Discovery Bank's reply10 Mar 2022, 13:57
Official
Hi Joe Thanks for reaching out to us. Please note that we have escalated this matter to the relevant team for urgent assistance. Feedback will be provided to you directly. For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist. Regards Thuli
JA
Joe A's updateReviewer Update
14 Mar 2022, 11:32Thank you Thuli, already reached out to your bankers only to be told the case is still under investigation, still awaiting any sort of feedback.
JA
Joe A's update14 Mar 2022, 11:32
Reviewer Update
Thank you Thuli, already reached out to your bankers only to be told the case is still under investigation, still awaiting any sort of feedback.
Discovery Bank's replyOfficial
17 Mar 2022, 13:18Thanks for providing us with feedback. Please allow for the relevant team to complete their investigation and they will provide you with feedback once the investigation has been completed feedback will be provided to you directly. RegardsThuli
Discovery Bank's reply17 Mar 2022, 13:18
Official
Thanks for providing us with feedback. Please allow for the relevant team to complete their investigation and they will provide you with feedback once the investigation has been completed feedback will be provided to you directly. RegardsThuli
JA
Joe A's updateReviewer Update
17 Mar 2022, 13:26Thuli, please provide timelines. There has been zero communication in the last five months.
JA
Joe A's update17 Mar 2022, 13:26
Reviewer Update
Thuli, please provide timelines. There has been zero communication in the last five months.
Discovery Bank's replyOfficial
17 Mar 2022, 15:32 We have inquired with the relevant team how long it would take to receive feedback. Please note that feedback will be provided once it has been received.
regards
Thuli
regards
Thuli
Discovery Bank's reply17 Mar 2022, 15:32
Official
We have inquired with the relevant team how long it would take to receive feedback. Please note that feedback will be provided once it has been received.
regards
Thuli
regards
Thuli
JA
Joe A's updateReviewer Update
23 Mar 2022, 15:14Thuli, these responses seem very generic with little in terms of anything actionable from Discovery Bank. Please give me tangible feedback by 30th March or I'll need to move my business.
JA
Joe A's update23 Mar 2022, 15:14
Reviewer Update
Thuli, these responses seem very generic with little in terms of anything actionable from Discovery Bank. Please give me tangible feedback by 30th March or I'll need to move my business.
JA
Joe A's updateReviewer Update
25 Apr 2022, 15:53Greetings
Contacted Discovery Bank ***** line twice more since last post, both times the response was that an investigator will contact me back within 72 hours and that my case has been escalated, no word received back thus far....absolutely no response.
Contacted Discovery Bank ***** line twice more since last post, both times the response was that an investigator will contact me back within 72 hours and that my case has been escalated, no word received back thus far....absolutely no response.
JA
Joe A's update25 Apr 2022, 15:53
Reviewer Update
Greetings
Contacted Discovery Bank ***** line twice more since last post, both times the response was that an investigator will contact me back within 72 hours and that my case has been escalated, no word received back thus far....absolutely no response.
Contacted Discovery Bank ***** line twice more since last post, both times the response was that an investigator will contact me back within 72 hours and that my case has been escalated, no word received back thus far....absolutely no response.
Discovery Bank's replyOfficial
13 May 2022, 11:30Hi Joe
Apologies for the delayed response.
Your case is with management and we're liaising with our ***** Department to try and get your case sorted as soon as possible. Please expect communication soon.
Regards
Apologies for the delayed response.
Your case is with management and we're liaising with our ***** Department to try and get your case sorted as soon as possible. Please expect communication soon.
Regards
Discovery Bank's reply13 May 2022, 11:30
Official
Hi Joe
Apologies for the delayed response.
Your case is with management and we're liaising with our ***** Department to try and get your case sorted as soon as possible. Please expect communication soon.
Regards
Apologies for the delayed response.
Your case is with management and we're liaising with our ***** Department to try and get your case sorted as soon as possible. Please expect communication soon.
Regards