Discovery Bank ***** Department Appalling Service

On 02 July 2021 I submitted a ***** case to Discovery ***** Department. I followed the process and filled out the forms and submitted all documentation. Since then I have been following up on the progress and spoke to the investigator a few times. Then it became quiet. Since my last submission of 8 August 2021, I have not received feedback, despite follow up e-mails from my side and calling the call center.

From the e-mails all I ever got was an automated message with a reference number and from the call center only empty promises of being called back and being e-mailed and assurances that the case has been escalated.

17 January 2022 I called the call center again and was told by the agent that he would sent me an email with the reference number si I can go to the Ombud and with the contact details of the investigator. He also promised to have the investigator call me. No e-mail ... no phone call.

19 January 2022 I called the call center again, I then was told that the case have been closed months ago due to missing documentation. This is the first time I heard of this and I am livid. I never received official notice that the case is closed with a reason. In all the following up via e-mail and calling the call center this was the first time I was informed of this.

This is absolutely outrageous and the worst appalling level of service I have ever received from any company.