CW
Chris W

1 reviews | Active since Jul 2022

03 Jul 2022, 02:22

Discovery Bank Forex Account

Discovery Bank Forex Account. I am.disgusted and shocked by the incompetence and unwillingness of the Forex Call centre staff to.assist. My client t in Colerado wired money to.my Forex Account on 22 June . I called 3 times enquiring where the.money is. The *********** call centre agents advised that it is not here. I eventually got hold of a manager also.*********** under unwilling to help. He advised that the money was returned. He was unwilling to call.my client to explain what is needed and he was unable to.send.me a written proof that it was returned. He promised.to.call back. He never did and when I called back.I was advised that he was off duty. Another manager then attempted to.assist but also unable.to. He.advised that he can only send written.proof by 14 00 tomorrow. I had to.make several calls and it took.am average of 45 minutes to wait to.speal.to.a.manager. Discovery Bank.is not equipped to handle forex and their staff in the call centre are all.*********** and unwilling to.help. I am disgusted and I.will not leave this matter until they find my.money.

0
Replies (2)
Discovery Bank
Discovery Bank's reply03 Jul 2022, 11:53
Official
Hi, Chris

 We’d really like for you to have better experience with Discovery Bank. We will investigate your query and provide feedback.

Regards,
Lebohang
Discovery Bank
Discovery Bank's reply03 Jul 2022, 11:53
Official
Hi, Chris

 We’d really like for you to have better experience with Discovery Bank. We will investigate your query and provide feedback.

Regards,
Lebohang