AB
Arthur B
1 reviews | Active since Jul 2011
08 Jun 2023, 17:19
Discovery Bank failing with its online serving
As a bank that prides itself to be an online bank, Discovery is failing miserably. I have been struggling for over 2 weeks to open an account on the banking app, and numerous calls later, no success. Everytime I call I get a new reference number and gets told that my issue will be escalated and that they will personally call me back. To date, absolutely no-one has called me back and since I have had absolutely no feedback on the issue. I had to send numerous screen shots, have the banking team see my phone screen etc.., no success. If a bank cannot even help a customer to open an account, how on earth is the after services going to be? This ia too terrible for words.
Helpful (0)
Replies (5)0
Replies (5)
Discovery Bank's replyOfficial
09 Jun 2023, 07:29Hi Arthur
Thanks for reaching out to us.
Your case is currently with our technical team and we are awaiting feedback.
I can assure you that our team is monitoring the case and as soon as any response becomes available someone will definitely reach out to you.
I do apologise for the delay in having this matter resolved. Please allow us a little more time to issue addressed and completed.
Regards
Girshwin
Thanks for reaching out to us.
Your case is currently with our technical team and we are awaiting feedback.
I can assure you that our team is monitoring the case and as soon as any response becomes available someone will definitely reach out to you.
I do apologise for the delay in having this matter resolved. Please allow us a little more time to issue addressed and completed.
Regards
Girshwin
Discovery Bank's reply09 Jun 2023, 07:29
Official
Hi Arthur
Thanks for reaching out to us.
Your case is currently with our technical team and we are awaiting feedback.
I can assure you that our team is monitoring the case and as soon as any response becomes available someone will definitely reach out to you.
I do apologise for the delay in having this matter resolved. Please allow us a little more time to issue addressed and completed.
Regards
Girshwin
Thanks for reaching out to us.
Your case is currently with our technical team and we are awaiting feedback.
I can assure you that our team is monitoring the case and as soon as any response becomes available someone will definitely reach out to you.
I do apologise for the delay in having this matter resolved. Please allow us a little more time to issue addressed and completed.
Regards
Girshwin
AB
Arthur B's updateReviewer Update
10 Jun 2023, 07:14So how long is this turnaround time, as it has been over two weeks and all the time I get promised feedback between 24 and 48 hours. Clearly this case is not important to the technical team.
AB
Arthur B's update10 Jun 2023, 07:14
Reviewer Update
So how long is this turnaround time, as it has been over two weeks and all the time I get promised feedback between 24 and 48 hours. Clearly this case is not important to the technical team.
AB
Arthur B's updateReviewer Update
13 Jun 2023, 09:21Yes, it always gets escalated to technical and technical does nothing to try and resolve the issue. It has been escalated to technical over a week ago and I have had no call backs, no feedback and no resolution to my case till today, 13 June 2023.
AB
Arthur B's update13 Jun 2023, 09:21
Reviewer Update
Yes, it always gets escalated to technical and technical does nothing to try and resolve the issue. It has been escalated to technical over a week ago and I have had no call backs, no feedback and no resolution to my case till today, 13 June 2023.
Discovery Bank's replyOfficial
13 Jun 2023, 11:06Hi Arthur
We do apologies for the delay in resolving this issue.
I see that your case has still not been resolved. I have now escalated this matter directly to the technical team for urgent resolution.
As soon as I have any feedback on this matter, I will ensure that I give you an update.
Regards
Girshwin
We do apologies for the delay in resolving this issue.
I see that your case has still not been resolved. I have now escalated this matter directly to the technical team for urgent resolution.
As soon as I have any feedback on this matter, I will ensure that I give you an update.
Regards
Girshwin
Discovery Bank's reply13 Jun 2023, 11:06
Official
Hi Arthur
We do apologies for the delay in resolving this issue.
I see that your case has still not been resolved. I have now escalated this matter directly to the technical team for urgent resolution.
As soon as I have any feedback on this matter, I will ensure that I give you an update.
Regards
Girshwin
We do apologies for the delay in resolving this issue.
I see that your case has still not been resolved. I have now escalated this matter directly to the technical team for urgent resolution.
As soon as I have any feedback on this matter, I will ensure that I give you an update.
Regards
Girshwin
Discovery Bank's replyOfficial
13 Jun 2023, 11:23This is definitely not the experience we want you to have with us. I will ensure that you are updated timeously in regards to this matter.
Regards
Girshwin
Regards
Girshwin
Discovery Bank's reply13 Jun 2023, 11:23
Official
This is definitely not the experience we want you to have with us. I will ensure that you are updated timeously in regards to this matter.
Regards
Girshwin
Regards
Girshwin