Discovery Bank - Failed Customer Service

After contacting Discovery Bank to apply for their Gold credit card, I was approved in February. This was after a rather tortuous and unfriendly customer journey, to satisfy their credit risk department, that I am a reasonably wealthy retiree, with a good credit record. DSV Couriers contacted me to arrange delivery of the card. I waited in but frustratingly, they never pitched on the morning and day agreed with their consultant. I tried to re-arrange delivery but DSV told me they would only deliver Mon-Fri between 2-4pm. I explained that I am not home afternoons as with 3 school age children, I am fetching and carrying kids every afternoon. I asked whether they could drop the card with my wife at her work - NO! I asked if I could collect it from their depot - NO! They could only deliver between 2-4pm, not on public holidays, and I had to be home to receive the card! So we agreed 31 March which was the 1st day of the school holidays, when I could guarantee to be home for their 10 hours per week when they deliver to my area, the largest suburb in PE - a 6 week wait! In the meatnime, Discovery started charging me for the card, even though it was not delivered! R280 for February. I disputed the charges and was told that I have a Discovery Bank account, I could have a virtual card as well and the charges could not be waived. I didnt order a bank account and virtual card, I app**** for a Gold credit card! After multiple interations with the Discovery Bank Customer Service Dept, I gave up and closed my Discovery account before the card was delivered. If this is the way they treat customers, with so little understanding and empathy, then they are a business that I do not wish to support.