Discovery Bank Facilitated a Higher *****ulent Claim from my Current Account

I am appalled by Discovery Bank’s failure to protect me. After falling victim to a phishing **** on 15 January, I alerted the ***** department instantly and provided a sworn affidavit. Initially, Visa refunded R4,828.28. However, while I was waiting for my February bank statement to finalise a formal police case, Discovery Bank allowed the *****sters to "re-claim" the funds at an even higher amount of R5,001.91. When I questioned this, I was told it was due to the "exchange rate." It is beyond belief that a bank would allow a flagged, *****ulent merchant to debit a higher amount than the original theft weeks after the ***** was reported. Furthermore, because my credit card had insufficient funds, Discovery Bank permitted the hackers to "sweep" and deduct this money directly from my cheque account in the early hours of the morning. As someone who has been unemployed for five months, seeing my bank facilitate the theft of my last remaining funds is devastating. Their only response has been "sorry for your loss." I am now opening a formal ******** case and escalating this to the Ombud.