Discovery Bank

Discovery Bank have been absolutely great with a dispute I lodged against a purchase I made online. This was not taken lightly. I had scrutinized the website. I had read the suppliers terms and conditions and policy information and felt reasonably comfortable. The transaction was simple enough, however when I checked the bank transaction it was uncomfortable. Also, the delay in delivery was substantial. There was no contact about the delivery or possible delays.

Discovery Bank staff member asked for the details, explained the process and what I needed to do. They emailed me the dispute form and asked for as much information as possible, which I supp****. They followed through by email keeping me informed of the most significant details in the process and the final outcome.