Discovery Bank ****

I am very surprised and unhappy with the recent treatment I have received from Discovery Bank. In short the following happened. I suspected ***** on my account and contacted the Discovery ***** line. The call dropped and I was phoned back by an ‘agent’ from the ‘***** department’. We went through a process where I had to open my Discovery Banking App and accept the code sent to authenticate me as per the normal process. Yet it appeared that the ‘agent’ that phoned me, was not from the Discovery ***** line. The ‘agent’ indicated that she could see there is activity on my account and that they can immediately reverse the money taken out since it was discovered so quickly. During this process I was guided by the ‘very helpful agent’ to open and close my App a few times and each time I received a code to ‘authenticate me’. I could see the zero balances on my account and after a few interactions the money was back….only to disappear then for good as did the ‘agent’ who was helping me. I rebooted my phone, opened my app again and phone the ***** line again. A very sleepy unhelpful Discovery ***** line agent this time answered my call and opened a ***** case. I followed the required ***** process by opening a case with SAPS and by providing the Discovery Bank ***** department with a comprehensive affidavit accompanied by screen prints of numbers phoned, received and the *****ulent transactions that took place and cleaned out my account. After a few interactions with a Discover Bank ***** investigating agent over a couple of weeks, I was informed by Discovery Bank that they will not refund me as I fell victim to a ****. I requested a formal document explaining why my case was turned down. This was not received to date. In my view Discovery Bank should be held responsible for my loss as their Banking Application and ***** line was compromised.