Discovery Bank exceptional customer service!

After weeks of teeth grinding with ABSA regarding a ********** transaction on my ABSA cheque account, which is by the way, STILL, not resolved, I decided to move on... I started the application process at Discovery bank, which is super efficient and user friendly. After online completion I was redirected to a message saying I need download the Discovery banking app and sign up. While I was busy downloading the app I received a call from Bernice, who took me through the finalization of the application process. Boom! I have an account open and a new card on the way all within 40 minutes, without leaving my home!

If this level of service excellence and efficiency is what I can keep expecting then I do not see why anyone else would not like to bank with Discovery Bank. Job well done Bernice and Discovery Bank. You really hit the service delivery level out of the park! PLEASE keep it this way with all future business as you have set a standard which I will measure you from now onwards. Quick, easy and super efficient! WELL DONE!!!