Discovery Bank Errors for the past 5 months!!

I have tried joining the bank since July 2020. The first time I tried, it stated that they already had my details, it kept doing this for weeks. I then phoned Discovery Bank & they said they were busy with the application but only to go back & forth for 3 months with this same information, eventually I got my private Financial Advisor involved (who signed me up with discovery medical aid in the first place) & she advised there was a block on my ID & hence by the app kept saying "there was something wrong with my ID & I would have to go to my nearest home affairs." I then booked an appointment & redid my fingerprints & reapp**** for my ID. After receiving my ID, i tried again. I was told that there is a pending application & technical would have to remove it in order for me to apply, when speaking to technical they said they couldn't find this pending application.... this has happened twice telephonically plus I have sent screenshots of the error it keeps giving me, to date. "There is something wrong with your ID, visit your nearest Home Affairs" I honestly was so excited when I saw discovery bank launch, thinking it would be simplistic & easy to register & get a credit card in order to benefit from my vitality for an apple watch, yet this wasn't the case & still isn't the case. This is honestly the worst banking experience I have ever encountered & I have banked with all the major banks. Pity the banking section isn't up to par as the medical aid section. I would be extremely happy to get this sorted out once & for all because it honestly wastes my time, calling after agents that don't deliver on their "feedback"