MY
Mduduzi Y
1 reviews | Active since Sept 2020
01 Sept 2020, 16:17
Discovery Bank & DSV Courier is just useless.
I'm very disappointed of the service that I've received from Discovery bank today. Their courier company keep on lying sending me SMS saying that they have been trying to get hold of me but I got no miss call. Immediately after each message I would phone back and there is not help, each person does not see the notes from another person that I've spoken to. So I've had to explain myself all over again. Even after making arrangements with discovery for an after hours delivery then later on those arrangements are no where to be seen. You would think Discovery would advocate for their courier's incompetency and ensure that the job is done right but they also let me down. To such that I've come to rethink why did I need this product from the very word go. Right now Discovery and DSV Couriers don't deserve any star rating at all. For me they are just useless.
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Replies (2)
Discovery Bank's replyOfficial
08 Oct 2020, 12:21Good day Mduduzi
Apologies for the delayed response and thank you for bringing your concerns to our attention.
We investigated your query and our records indicate that you currently have no card due for delivery. The current card that reflects on your profile is still active until the date of expiry.
Please advise if your query is still unresolved and we will further investigate and assist.
Regards
Neo
Apologies for the delayed response and thank you for bringing your concerns to our attention.
We investigated your query and our records indicate that you currently have no card due for delivery. The current card that reflects on your profile is still active until the date of expiry.
Please advise if your query is still unresolved and we will further investigate and assist.
Regards
Neo
Discovery Bank's reply08 Oct 2020, 12:21
Official
Good day Mduduzi
Apologies for the delayed response and thank you for bringing your concerns to our attention.
We investigated your query and our records indicate that you currently have no card due for delivery. The current card that reflects on your profile is still active until the date of expiry.
Please advise if your query is still unresolved and we will further investigate and assist.
Regards
Neo
Apologies for the delayed response and thank you for bringing your concerns to our attention.
We investigated your query and our records indicate that you currently have no card due for delivery. The current card that reflects on your profile is still active until the date of expiry.
Please advise if your query is still unresolved and we will further investigate and assist.
Regards
Neo
MY
Mduduzi Y's updateReviewer Update
08 Oct 2020, 15:32Apologies for the delayed response and thank you for bringing your concerns to our attention.
We investigated your query and our records indicate that you currently have no card due for delivery. The reason for not having a card is because I eventually cancelled the order for the card because your courier company took their time, they were rude and they ****, insisting on doing the delivery on their own terms, refusing any other reasonable option that Discovery agents and myself offered. Among other insults one of the ladies at the courier company says; when I offered to meet their driver anywhere as they were already running late, the lady says to me "...we're a delivery company and not a collection company..." I have no interest in dealing and ever dealing with such people. The current card that reflects on your profile is still active until the date of expiry. I therefore thought to myself what ever card that Discovery was offering could not be worth me enduring such insult from your courier company.
Please advise if your query is still unresolved and we will further investigate and assist. I've always have interest in Discovery products that is why I even have a few other products with Discovery as a whole but I don't have to and I will not tolerance incompetency and lies. So I even loft motivation and forgot what were the advantages of having this new Discovery Banking card. So if you're still interested in offering the product, please get someone to phone me about it, but if you're still going to use the same courier company then deliver, then just forget it, I don't give second chances to nonsense.
Regards
Neo
We investigated your query and our records indicate that you currently have no card due for delivery. The reason for not having a card is because I eventually cancelled the order for the card because your courier company took their time, they were rude and they ****, insisting on doing the delivery on their own terms, refusing any other reasonable option that Discovery agents and myself offered. Among other insults one of the ladies at the courier company says; when I offered to meet their driver anywhere as they were already running late, the lady says to me "...we're a delivery company and not a collection company..." I have no interest in dealing and ever dealing with such people. The current card that reflects on your profile is still active until the date of expiry. I therefore thought to myself what ever card that Discovery was offering could not be worth me enduring such insult from your courier company.
Please advise if your query is still unresolved and we will further investigate and assist. I've always have interest in Discovery products that is why I even have a few other products with Discovery as a whole but I don't have to and I will not tolerance incompetency and lies. So I even loft motivation and forgot what were the advantages of having this new Discovery Banking card. So if you're still interested in offering the product, please get someone to phone me about it, but if you're still going to use the same courier company then deliver, then just forget it, I don't give second chances to nonsense.
Regards
Neo
MY
Mduduzi Y's update08 Oct 2020, 15:32
Reviewer Update
Apologies for the delayed response and thank you for bringing your concerns to our attention.
We investigated your query and our records indicate that you currently have no card due for delivery. The reason for not having a card is because I eventually cancelled the order for the card because your courier company took their time, they were rude and they ****, insisting on doing the delivery on their own terms, refusing any other reasonable option that Discovery agents and myself offered. Among other insults one of the ladies at the courier company says; when I offered to meet their driver anywhere as they were already running late, the lady says to me "...we're a delivery company and not a collection company..." I have no interest in dealing and ever dealing with such people. The current card that reflects on your profile is still active until the date of expiry. I therefore thought to myself what ever card that Discovery was offering could not be worth me enduring such insult from your courier company.
Please advise if your query is still unresolved and we will further investigate and assist. I've always have interest in Discovery products that is why I even have a few other products with Discovery as a whole but I don't have to and I will not tolerance incompetency and lies. So I even loft motivation and forgot what were the advantages of having this new Discovery Banking card. So if you're still interested in offering the product, please get someone to phone me about it, but if you're still going to use the same courier company then deliver, then just forget it, I don't give second chances to nonsense.
Regards
Neo
We investigated your query and our records indicate that you currently have no card due for delivery. The reason for not having a card is because I eventually cancelled the order for the card because your courier company took their time, they were rude and they ****, insisting on doing the delivery on their own terms, refusing any other reasonable option that Discovery agents and myself offered. Among other insults one of the ladies at the courier company says; when I offered to meet their driver anywhere as they were already running late, the lady says to me "...we're a delivery company and not a collection company..." I have no interest in dealing and ever dealing with such people. The current card that reflects on your profile is still active until the date of expiry. I therefore thought to myself what ever card that Discovery was offering could not be worth me enduring such insult from your courier company.
Please advise if your query is still unresolved and we will further investigate and assist. I've always have interest in Discovery products that is why I even have a few other products with Discovery as a whole but I don't have to and I will not tolerance incompetency and lies. So I even loft motivation and forgot what were the advantages of having this new Discovery Banking card. So if you're still interested in offering the product, please get someone to phone me about it, but if you're still going to use the same courier company then deliver, then just forget it, I don't give second chances to nonsense.
Regards
Neo