Discovery bank downgrades account without consent

I am beyond disgusted with discovery, not even a week after thinking Discovery Bank had resolved everything I now have further issues.

How does any person have the right to downgrade my account without my consent?

I app**** on the 30th Nov for a card change from gold to platinum. This change was done and I am currently using the new card, imagine my surprise when I log on this morning and find my profile is still on gold, my statement still says gold and my monthly fees are still as per gold.

How can you just change me back to gold? Even the consultant can’t find the change that was done. I phoned in after I got my card in early December and that consultant confirmed the change had been done and now a couple weeks later it’s been undone with no history of the upgrade ever being made except the credit card I have on hand.

Now another case has had to be logged.

How much more do I need to suffer at the hands of discovery bank and their ability to mess with every single aspect of my banking suite.

I am highly agitated and beyond angry at the level of service I am receiving. I want this escalated and all my points I should of received at platinum level allocated to me as I have now lost I don’t even know how much because of the incompetency that is discovery bank.