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Freddie A
1 reviews | Active since May 2019
16 Feb 2026, 18:31
Discovery bank don't wanna close my account
On the 27th of January, I called the bank to. Close off my cheque account, which the account was on positive balance, i was told that they having system issues they will lig a call, couple of days later my account was on negative balance, which i called to find out why thr account was not closed as per the request which consultant logged again another ticket for feedback, fast forward today i received an email being told my account won't be closed to negative balance.... Discovery bank is a **** with money vatality charges which i still dont know what it covers or its benefit
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Replies (2)
Discovery Bank's replyOfficial
16 Feb 2026, 18:41Hi Freddie,
Thank you for sharing your experience. I’m sorry for the inconvenience caused, especially after requesting your transaction account to be closed while it still had a positive balance. The delays, system issues, and the account moving into a negative balance are understandably frustrating.
We will log a formal complaint so a case manager can review this in detail and contact you directly to address the account closure issue and explain the charges app****.
Thank you for bringing this to our attention.
Kind regards,
Marusha
Thank you for sharing your experience. I’m sorry for the inconvenience caused, especially after requesting your transaction account to be closed while it still had a positive balance. The delays, system issues, and the account moving into a negative balance are understandably frustrating.
We will log a formal complaint so a case manager can review this in detail and contact you directly to address the account closure issue and explain the charges app****.
Thank you for bringing this to our attention.
Kind regards,
Marusha
Discovery Bank's reply16 Feb 2026, 18:41
Official
Hi Freddie,
Thank you for sharing your experience. I’m sorry for the inconvenience caused, especially after requesting your transaction account to be closed while it still had a positive balance. The delays, system issues, and the account moving into a negative balance are understandably frustrating.
We will log a formal complaint so a case manager can review this in detail and contact you directly to address the account closure issue and explain the charges app****.
Thank you for bringing this to our attention.
Kind regards,
Marusha
Thank you for sharing your experience. I’m sorry for the inconvenience caused, especially after requesting your transaction account to be closed while it still had a positive balance. The delays, system issues, and the account moving into a negative balance are understandably frustrating.
We will log a formal complaint so a case manager can review this in detail and contact you directly to address the account closure issue and explain the charges app****.
Thank you for bringing this to our attention.
Kind regards,
Marusha
FA
Freddie A's updateReviewer Update
16 Feb 2026, 19:03As per the consultant case was referred to the case manager already hence the email i received today, which they can't close the account, will be logging complain as well with fanacial ombudsman services..... Your service is horrible after 15+ years with discovery - -( medical aid, life insurance and short term insurance)
FA
Freddie A's update16 Feb 2026, 19:03
Reviewer Update
As per the consultant case was referred to the case manager already hence the email i received today, which they can't close the account, will be logging complain as well with fanacial ombudsman services..... Your service is horrible after 15+ years with discovery - -( medical aid, life insurance and short term insurance)