Discovery Bank doing ITC check without consent, and providing false info to get you to download the app and then it doesnt work. Affecting my credit score by the check!!!!

I phoned and enquired. They told me to go onto the app, which is still giving me an error stating my nr and ID doesnt match. I told them they better not do an ITC check until my application has been completed and a check affects my ITC score. They still went ahead and did the ITC check and it reflects on my credit report!!! They did that without my consent. I am also going to the ombudsman, and request the voice recordings to be pulled!!. They do not comply with the POPI act and give false advise just to get you to download the app, and mine is still not working. I told them to stop contacting me!! I want the status removed from my credit report TODAY!! you give false information and trick clients and affect their credit score!!!