Discovery Bank doesn't care

Thank you Discovery for giving me a credit facility. however thank you also for stuffing up my credit profile by reporting to Experian that i have double the credit that you have actually given me.. this is counter intuitive!

when i call to escalate, i get asked to send an email to ***, i am then told the turn around time is 24-48 hours, but they not sure as this is a different case to the norm that this agent works with!!

when I ask for a manager who can answer the questions, i am told they will have to escalate and a manager will call me back, yet the agent asked a team leader the question not 2 minutes prior, this is a joke