Discovery Bank does not take online ***** seriously

I was de*****ed by an online retail shop that has subsequently turned out to be a ****. I tried to contact the Discovery Bank 24/7 line soon afterwards (end September) only to find out that no one answers their 24/7 number on a Sunday. Spoke to a call center agent approximately 3 days later and provided all the details about the *****. I have to date received zero conformation that an attempt was made to recover the money. Zero confidence in Discovery to take this kind of matter seriously and protect its customers.