Discovery Bank Does not prioritise customer care or *****

I am extremely disappointed in Discovery Bank. Firstly, their banking platform fails to adequately protect customers from *****. It does not clearly display the amount you are about to pay, which compromises transparency and security.

After noticing a *****ulent transaction, I immediately contacted the bank—within two minutes—but they were unable to stop it. A ***** case was opened, and I was told I would be contacted within 72 hours. That time passed without any follow-up, so I reached out again and was informed that an investigator would call me back. That call never came. When I followed up once more, I was told that the 72-hour window referred to working hours, and that my case would only be assigned to a private investigator in approximately nine days.

This experience has made it clear that Discovery Bank does not prioritize customer care or ***** prevention. As a result, I am cancelling all my products with them, including my bank account, car insurance, and retirement fund. I no longer have confidence in their ability to protect or support their clients.