BB
Barry B

1 reviews | Active since Dec 2022

20 Dec 2022, 17:11

Discovery bank does not know where my FOREX payment is

If it was possible to give -5 star I would give - 10.

AS MANY MANY other people have discovered is that Discovery Banks is quite possibly the most inept and *********** bank with regards to Forex transaction. My salary has been missing since November 28 and the recent payment has not been received either, this after 3 months of payments into my forex account without issues. My company has sent 2 x mt103 and Discovery simply replies that they do not know where my salary is. I suggest that any one who has not recevied the Forex money get together and as a group open a police case that include but not limited to Theft/ ***** and then possibly with a class action lawsuite for any damages that we might suffer as a consequence.

0
Replies (5)
Discovery Bank
Discovery Bank's reply20 Dec 2022, 17:16
Official
Hi Barry

Thank you for bringing your concern to our attention please acknowledge this as receipt of your complaint. 
 
We do understand your frustration and we'll further investigate on your case and provide you with feedback as soon as possible.

Regards
Khanyi
BB
Barry B's update20 Dec 2022, 20:03
Reviewer Update
Hello Khanyi.

You have not asked me any questions. What feedback will you provide without asking me any details?
Discovery Bank
Discovery Bank's reply20 Dec 2022, 20:10
Official
Hi Barry

I've viewed your profile and currently working with the relevant department concerning the case.

I will ensure to contact you tomorrow to provide a way forward for the case.

Regard
Khanyi
BB
Barry B's update22 Dec 2022, 13:01
Reviewer Update
So how is the investigation comming along? I have proof that the transaction was successfull from our side. If you need it let me know.
BB
Barry B's update27 Dec 2022, 11:08
Reviewer Update
Khanyi Can you provide me with the reference number that your bank has logged with the Swift Help desk.