DG
Damian G

1 reviews | Active since Mar 2022

12 Mar 2025, 12:57

Discovery Bank - Does not know how to deal with non South African citizens.

Disgusting service offered to non south African residence regarding their credit card facility. I have spent hours explaining the challenge to Discovery but no solution to resolving. It has taken 2 years of back and forth with no solution. For an international brand you are missing the human intervention to solve simple issues. Your customer service and team leader has no idea on how to fix.

0
Replies (2)
Discovery Bank
Discovery Bank's reply12 Mar 2025, 13:11
Official
Hey Damian

Thank you for reaching out to us.

We are looking into your recent queries, and will get back to you soonest.

Kind regards,
Mpho.
Discovery Bank
Discovery Bank's reply13 Mar 2025, 14:26
Official
Hi Damian

Thank you for your patience.

Please confirm if you are referring to your secondary card holder's KYC details?

Kind regards,
Mpho.