1 reviews | Active since Jan 2025
Discovery Bank does not have DebiCheck therefore your money is not safe with them.
Discovery Bank allowed 2 *****ulent debit orders from my credit card. I have never used this account for any debit orders nor shared these details with anyone before. They reversed one of the debit orders as it had happened a few days ago but not the *****ulent debit order that occurred a few months ago. They would not reverse the debit order fees either; on principle this is wrong as I never authorized nor shared my account details and I am paying for Discovery Bank's lack of security measures on my account. Moreover, they conceded (on one of the many calls I had with them trying to resolve this) that they are yet to implement the DebiCheck mandate which was prescribed as a policy from SARB and PASA. Their response as to why they have not implemented DebiCheck was "we are still a new bank." As such they remain an unsafe bank to use as they have no way of verifying debit orders. One cannot trust Discovery Bank with your money as they will allow anyone to *****ulently withdraw money from your account with no recourse nor barrier to stop it. I am out of pocket due to their lacking debit order system. Banks only commodity is trust, and they do not currently have mine.
Thank you for reaching out.
Debit orders reversed after a certain period of time do take a while to reflect into your account once disputed as it does need to go through our payments team.
Our systems have been built with our clients' security in mind and implement security measures that ensure all our clients bank information are safe and secure.
We are building our Bank in phases and if there are any changes in the future we will definitely let our clients know regarding DebiChecks. I am sorry for your frustration caused regarding this.
Do not hesitate to reach out if you require any assistance as we are available 24/7 on our toll-free number.
Have a good day further.
Regards,
Yuvna
Thank you for reaching out.
Debit orders reversed after a certain period of time do take a while to reflect into your account once disputed as it does need to go through our payments team.
Our systems have been built with our clients' security in mind and implement security measures that ensure all our clients bank information are safe and secure.
We are building our Bank in phases and if there are any changes in the future we will definitely let our clients know regarding DebiChecks. I am sorry for your frustration caused regarding this.
Do not hesitate to reach out if you require any assistance as we are available 24/7 on our toll-free number.
Have a good day further.
Regards,
Yuvna
