Discovery Bank Does Not Care for loyal customers

I received my latest credit card statement on Sunday, 15 March 2020. I noticed an interest charge on my card and phoned the call centre. A lady, sounding very disinterested and half asleep "assisted" me. I requested to speak to a line manager and advised they are only available at 9.00. I requested that I be contacted after 11.00.

Just after 11 am I contacted the call centre requesting to speak to a manager. We were unable to resolve my query and I requested to the manager's manager. I was promised this line manager would contact me on Monday, 16 March 2020. I was also promised that the T&C's would be emailed to me, along with a reference number. This was not received.

This morning I phoned again this morning and was told that the managers are in a meeting and that i will be contacted later today. In the interim I was called by the cancellation department since I threatened to close my accounts after being a loyal customer for numerous years. I was again promised that a manager was going to contact me.

To date I have not been contacted to resolve. Everything started going south since the migration of my Discovery Credit Card to Discovery Bank. I also contribute to Discovery Life, am a Discovery Medical Aid member and recently joined Discovery Insure. I have been a Discovery Vitality member for several years.

Shocking service to someone that utilise a wide suite of their products.