Discovery bank does not allow me to close my account

After my previous review: (22 Jul 2021, 16:02 - "I have tried and failed to close my account with Discovery Bank 3 times. In the meantime, they keep adding "admin costs" that I have to pay to close the account. I cannot talk or contact anyone in that department directly to close my account - instead, I only get promises that someone will phone me to help me close the account. And then the call never comes. Even after escalating the matter - nothing."), Discovery Bank has continued to charge me for credit facilities that I cannot access due to the fact that I cancelled my card with them and have to wait for them to phone me to close my account. They are now in constant contact to get the R54 rand due to them, but only by email or text. When they phone the phone rings for one second before the caller hangs up - if you call back you have to go through the whole customer care system so you can book a call back that does not happen. I want to close my account and it should be easy. It is not. They will now hold me accountable for the credit fees and will not help me close the account. Step up your service please, AJ. I have even booked specific times for the calls - nope. Just does not happen.

I have now tried 6 times to close my account.

AJ, If your records show that it means it was not logged correctly. I have gotten calls from Discovery Bank to send me my new Credit Card even after asking to close the account. 6 Times now we will be 7.

I have made the payment (again). So I owe nothing. If you drag out the process again. I will be charged the R45 (not R54 as I stated before. and then will have to pay that again. This has been the pattern.

There is no "Close Account" option in the tile. There should be but there isn't. I have even made a video to show this... In the video, you will also see the charges since May. R45. Here is the video: https://vimeo.com/***/6de877f10d

Attempt 7 is also a fail.

You can make a video to show me where the "Close Account" button is hidden.

If you say that my payment should be processed first can you then show me where this button will appear? Should I not be able click on close account make the payment and then be done?

Also do not reply privately, please. If you can help me then this will help others. I followed the steps you shared. It did not work as is evident in the video.

Thank you, AJ. I am not getting excited yet.

Account closed on attempt 8! Woohoo! Make it easier for people to do in the future. It is just a symptom of larger customer service issues. Like mentioned before and is evident in my video. There is no way to close it on your site following the steps given.