BE
Bob E
1 reviews | Active since Feb 2023
10 Jan 2023, 12:44
Discovery Bank does not address ***** timorously
Discovery Bank allowed for the processing of a ********** charge on my bank account, agreed to reverse it in August. I have asked them to send me proof of the credit, and they keep sending me the original debit. I am sick and tired of phoning them over and over again for the same issue. Are they going to re-imburse me for all my time I have spent on this matter I wonder? This is now the 2nd new review follow-up on Hello Peter. The first one received ''a working on it response. Really?'' Bob Eedes - **********
Helpful (0)
Replies (6)0
Replies (6)
Discovery Bank's replyOfficial
11 Jan 2023, 13:29Hi Robert
As per the LoungeKey benefit policy once you exceed your six free visits a year, it automatically charges to your Discovery Bank account which is linked to the benefit.
This can not be reversed as you have exceeded your visits and it is not *****.
The charge to your account is valid.
Regards
Beatrice.
As per the LoungeKey benefit policy once you exceed your six free visits a year, it automatically charges to your Discovery Bank account which is linked to the benefit.
This can not be reversed as you have exceeded your visits and it is not *****.
The charge to your account is valid.
Regards
Beatrice.
Discovery Bank's reply11 Jan 2023, 13:29
Official
Hi Robert
As per the LoungeKey benefit policy once you exceed your six free visits a year, it automatically charges to your Discovery Bank account which is linked to the benefit.
This can not be reversed as you have exceeded your visits and it is not *****.
The charge to your account is valid.
Regards
Beatrice.
As per the LoungeKey benefit policy once you exceed your six free visits a year, it automatically charges to your Discovery Bank account which is linked to the benefit.
This can not be reversed as you have exceeded your visits and it is not *****.
The charge to your account is valid.
Regards
Beatrice.
BE
Bob E's updateReviewer Update
13 Jan 2023, 07:59Hi Beatrice, as discussed yesterday. This is not the case. Discovery Bank may not authorise any debit on my account without my authorisation/PIN. You promised to send me an email yesterday after our conversation so that I could contact you directly. Please stick to your promise, and expedite the return of these funds to my account.
BE
Bob E's update13 Jan 2023, 07:59
Reviewer Update
Hi Beatrice, as discussed yesterday. This is not the case. Discovery Bank may not authorise any debit on my account without my authorisation/PIN. You promised to send me an email yesterday after our conversation so that I could contact you directly. Please stick to your promise, and expedite the return of these funds to my account.
BE
Bob E's updateReviewer Update
13 Jan 2023, 11:24 Hi Beatrice, as discussed yesterday. This is not the case. Discovery Bank may not authorise any debit on my account without my authorisation/PIN. You promised to send me an email yesterday after our conversation so that I could contact you directly. Please stick to your promise, and expedite the return of these funds to my account.
BE
Bob E's update13 Jan 2023, 11:24
Reviewer Update
Hi Beatrice, as discussed yesterday. This is not the case. Discovery Bank may not authorise any debit on my account without my authorisation/PIN. You promised to send me an email yesterday after our conversation so that I could contact you directly. Please stick to your promise, and expedite the return of these funds to my account.
Discovery Bank's replyOfficial
16 Jan 2023, 23:32Hi Robert
I have sent you an email with the feedback regarding your query as well as the terms and conditions of the benefit.
Regards
Beatrice.
I have sent you an email with the feedback regarding your query as well as the terms and conditions of the benefit.
Regards
Beatrice.
Discovery Bank's reply16 Jan 2023, 23:32
Official
Hi Robert
I have sent you an email with the feedback regarding your query as well as the terms and conditions of the benefit.
Regards
Beatrice.
I have sent you an email with the feedback regarding your query as well as the terms and conditions of the benefit.
Regards
Beatrice.
BE
Bob E's updateReviewer Update
19 Jan 2023, 16:44Hi Beatrice, you feedback is misleading and incorrect. I note that Discovery Bank has no interest in resolving this ***** and continue to blatantly break South African Banking Law. I will be taking this matter up with the relevant authorities. Any time I spend on this process will be for your account.
Regards
Bob
Regards
Bob
BE
Bob E's update19 Jan 2023, 16:44
Reviewer Update
Hi Beatrice, you feedback is misleading and incorrect. I note that Discovery Bank has no interest in resolving this ***** and continue to blatantly break South African Banking Law. I will be taking this matter up with the relevant authorities. Any time I spend on this process will be for your account.
Regards
Bob
Regards
Bob
Discovery Bank's replyOfficial
27 Jan 2023, 07:27Hi Robert
I have advised you as per the terms and conditions of the benefit and there is nothing I can do as this is not *****.
I will be closing this case from my side.
Your case has been referred to a Executive Relationship Manager for further assistance.
Regards
Beatrice.
I have advised you as per the terms and conditions of the benefit and there is nothing I can do as this is not *****.
I will be closing this case from my side.
Your case has been referred to a Executive Relationship Manager for further assistance.
Regards
Beatrice.
Discovery Bank's reply27 Jan 2023, 07:27
Official
Hi Robert
I have advised you as per the terms and conditions of the benefit and there is nothing I can do as this is not *****.
I will be closing this case from my side.
Your case has been referred to a Executive Relationship Manager for further assistance.
Regards
Beatrice.
I have advised you as per the terms and conditions of the benefit and there is nothing I can do as this is not *****.
I will be closing this case from my side.
Your case has been referred to a Executive Relationship Manager for further assistance.
Regards
Beatrice.