MW
Mark W

1 reviews | Active since Jan 2012

08 Nov 2019, 20:41

Discovery Bank - Dishonest & Pathetic Service!

I have been waiting for my credit card to be delivered for nearly a month now. The courier called on Wednesday to make an appointment to deliver at 8 am on Friday (08/11). I waited this morning and nobody delivered it. I then called Discovery to complain and they apologized and set up a follow-up delivery for 4 pm the same day. It's now 8:38pm and my card is still not delivered... nobody even calls with an update. The service is terrible and I was considering moving my entire banking portfolio over to Discovery Bank. Never going to happen now!

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Replies (1)
Discovery Bank
Discovery Bank's reply09 Nov 2019, 09:18
Official
Good Day Mr. Ward 

Thank you for bringing your concerns to our attention. 

We are currently investigating your query and will provide feedback as soon as the matter has been resolved. 

Please accept our apologies for the inconvenience caused to you in this regard. 

Kind regards