Hellopeter
Share Your Experience
PL
Paul L

1 reviews | Active since Nov 2019

20 Nov 2019, 16:45

Discovery bank disgusting service

For the past three to four weeks i have been trying to resolve my discovery bank log on with discovery bank. I have spoken to numerous individuals who have promised to resolve my issue. To date nothing has been done and no promises of feedback have been forthcoming. I have never come across such *********** staff. My last contact was to today where after 20 minutes of listening to music my call was apparantly diverted to discovery card division. After a further 15 minutes of holding on a consultant Boitumelo informed me that i had come through to discovery card and promised to put me through to the bank. She put me through and the call was subsequently terminated. My last contact with the Bank was on Friday last where i spoke to Palenelo and her supervisor Thabo and was given a reference number of *** with the undertaking that my issue would be resolved. Every time without exception that you phone in you are told that they are experiencing high call volumes well i am not surprised as nothing is ever resolved. I have now given up.

0
Replies (3)
PL
Paul L's update21 Nov 2019, 14:09
Reviewer Update
I have downloaded the app and if you took the trouble to listen to my calls or looked the quoted reference number you would realize that there is a further problem Discovery bank in
their wisdom have allocated me some strange email address Carlos@discovery or something similar. So when i try and register i am informed that my cell number is allocated to another profile and i can not get any further. The profile should be the same as my Discovery profile which it is not. Surely this should not be difficult to resolve???
PL
Paul L's update26 Nov 2019, 17:59
Reviewer Update
It is now Tuesday and absolutely no response from from Discovery bank, Not even a courtesy call to update me on progress. Do you actually care about prospective clients?
PL
Paul L's update06 Dec 2019, 11:18
Reviewer Update
Well it is now 5 days since your last communique and Discovery bank has not contacted my wife as promised. My most recent contact was with a senior supervisor Hagashree and i was given a reference number of 408944 as well as her supposed direct line which i have tried on numerous occasions only to find the line busy, each time i activated the call back service, however no one ever responded. She did call me back on Friday last and left a message on my phone however i could not call back on the number she called on. i was really expecting that she would contact me on Monday and see the matter through.
. I have never come across such an inept bunch of people in my life, promises, promises and absolutely no action. if this simple matter cannot be resolved i would hate to have a real problem. Reading other reviews and from my own experiences i really think that discovery should rethink their foray into banking until such time as they have more competent staff.