MK
Michelle K
1 reviews | Active since Jun 2019
18 May 2022, 10:28
Discovery bank! DISGUSTING LACK OF SERVICE!!!!
Harassed by collection agents when I’ve been trying to make arrangements with Discovery for months. They don’t respond to emails, or calls. I’ve sent over 30 mails explaining that we lost everything in the floods in KZN last month and I need a month or two before I can commit to a new arrangement but no response. I spent over R100 on airtime HOLDING for them last week. I’m trying desperately to make arrangements but they couldn’t be bothered to reply.
Helpful (0)
Replies (7)0
Replies (7)
Discovery Bank's replyOfficial
18 May 2022, 10:58Hi Michelle
Thanks for reaching out us.
I am sorry to hear about your situation.
Unfortunately, our teams do not respond to queries by email at the moment. Rather than split the call centre team to respond to clients on email and phone, we’ve geared up our full team to be on the phones for now. The time it takes to help you on the phone is usually a lot faster than the back and forth of email, so we are doing this so that we can answer all your questions about Discovery Bank and give you the best service we can.
I have requested our collections team to reach out to you with the intention to help you with setting up a payment arrangement. Rest assured someone will contact you shortly to help with this matter.
Regards
Girshwin
Thanks for reaching out us.
I am sorry to hear about your situation.
Unfortunately, our teams do not respond to queries by email at the moment. Rather than split the call centre team to respond to clients on email and phone, we’ve geared up our full team to be on the phones for now. The time it takes to help you on the phone is usually a lot faster than the back and forth of email, so we are doing this so that we can answer all your questions about Discovery Bank and give you the best service we can.
I have requested our collections team to reach out to you with the intention to help you with setting up a payment arrangement. Rest assured someone will contact you shortly to help with this matter.
Regards
Girshwin
Discovery Bank's reply18 May 2022, 10:58
Official
Hi Michelle
Thanks for reaching out us.
I am sorry to hear about your situation.
Unfortunately, our teams do not respond to queries by email at the moment. Rather than split the call centre team to respond to clients on email and phone, we’ve geared up our full team to be on the phones for now. The time it takes to help you on the phone is usually a lot faster than the back and forth of email, so we are doing this so that we can answer all your questions about Discovery Bank and give you the best service we can.
I have requested our collections team to reach out to you with the intention to help you with setting up a payment arrangement. Rest assured someone will contact you shortly to help with this matter.
Regards
Girshwin
Thanks for reaching out us.
I am sorry to hear about your situation.
Unfortunately, our teams do not respond to queries by email at the moment. Rather than split the call centre team to respond to clients on email and phone, we’ve geared up our full team to be on the phones for now. The time it takes to help you on the phone is usually a lot faster than the back and forth of email, so we are doing this so that we can answer all your questions about Discovery Bank and give you the best service we can.
I have requested our collections team to reach out to you with the intention to help you with setting up a payment arrangement. Rest assured someone will contact you shortly to help with this matter.
Regards
Girshwin
MK
Michelle K's updateReviewer Update
18 May 2022, 15:06Hi Girshwin
Thank you for your reply.
I have sent over 36 emails. I counted.
I received several automated responses but no actual valid response, hence my call.
I await their reply
Regards
Michelle
Thank you for your reply.
I have sent over 36 emails. I counted.
I received several automated responses but no actual valid response, hence my call.
I await their reply
Regards
Michelle
MK
Michelle K's update18 May 2022, 15:06
Reviewer Update
Hi Girshwin
Thank you for your reply.
I have sent over 36 emails. I counted.
I received several automated responses but no actual valid response, hence my call.
I await their reply
Regards
Michelle
Thank you for your reply.
I have sent over 36 emails. I counted.
I received several automated responses but no actual valid response, hence my call.
I await their reply
Regards
Michelle
Discovery Bank's replyOfficial
18 May 2022, 17:30Hi Michelle
To which email address have you sent your query?
Our collections has attempted to reach out to you with no luck is there a specific time we can contact you?
Regards
Girshwin
To which email address have you sent your query?
Our collections has attempted to reach out to you with no luck is there a specific time we can contact you?
Regards
Girshwin
Discovery Bank's reply18 May 2022, 17:30
Official
Hi Michelle
To which email address have you sent your query?
Our collections has attempted to reach out to you with no luck is there a specific time we can contact you?
Regards
Girshwin
To which email address have you sent your query?
Our collections has attempted to reach out to you with no luck is there a specific time we can contact you?
Regards
Girshwin
MK
Michelle K's updateReviewer Update
19 May 2022, 08:43I’ve used every email address on the app and the website.
Please can they contact me between 11 and 1pm
Please can they contact me between 11 and 1pm
MK
Michelle K's update19 May 2022, 08:43
Reviewer Update
I’ve used every email address on the app and the website.
Please can they contact me between 11 and 1pm
Please can they contact me between 11 and 1pm
Discovery Bank's replyOfficial
23 May 2022, 11:43 Hi Michelle
Our team has confirmed that they are still not able to reach you?
Is there not another number they can reach out to you on?
Regards
Girshwin
Our team has confirmed that they are still not able to reach you?
Is there not another number they can reach out to you on?
Regards
Girshwin
Discovery Bank's reply23 May 2022, 11:43
Official
Hi Michelle
Our team has confirmed that they are still not able to reach you?
Is there not another number they can reach out to you on?
Regards
Girshwin
Our team has confirmed that they are still not able to reach you?
Is there not another number they can reach out to you on?
Regards
Girshwin
MK
Michelle K's updateReviewer Update
24 May 2022, 13:10Hi Girshwin, my apologies my daughter blocked all unknown numbers from coming through. I’ve fixed the settings, please can you ask them to call me tomorrow morning between 9 and 10. I really want this resolved. Please I’m desperate to make an arrangement move forward.
MK
Michelle K's update24 May 2022, 13:10
Reviewer Update
Hi Girshwin, my apologies my daughter blocked all unknown numbers from coming through. I’ve fixed the settings, please can you ask them to call me tomorrow morning between 9 and 10. I really want this resolved. Please I’m desperate to make an arrangement move forward.
Discovery Bank's replyOfficial
30 May 2022, 13:47Hi Michelle
Has our team contacted you as yet?
Regards
Girshwin
Has our team contacted you as yet?
Regards
Girshwin
Discovery Bank's reply30 May 2022, 13:47
Official
Hi Michelle
Has our team contacted you as yet?
Regards
Girshwin
Has our team contacted you as yet?
Regards
Girshwin