Discovery Bank Discover Vitality

A year ago i opened the account and it was worth it because i received nice benefits from it. Then couple of months later i ungraded the mobile app and see that thats not so anymore. I have sent numerious emails to my broker. Who cant assist. I have sent tweets, Facebook dms and made several phone calls but always directed to different department who says its Vitality problem and or redirect me to Bank. Its a month later and i have not receive any feedback from people who is in pocession of my money. This is scary and i want to worn everyone not to open an account with them.