AK
Alan K

1 reviews | Active since Jun 2020

20 Nov 2024, 19:52

Discovery Bank Disappoints

My husband and I recently upgraded our credit cards to "Black" so we could use airport lounges. After a series of rather tragic circumstances, we found ourselves in Port Elizabeth airport only to be told we had not spent enough in the previous month (September) to warrant entry. Our average spend with Discover c/c is +/—R20,000 pm, but it so happened that in September, we were overseas as someone's guests and had only spent R1,500. This seemed to us as very mean-spirited and certainly not something we had been made aware of when we upgraded. Once again Discovery disappoints.

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Replies (1)
Discovery Bank
Discovery Bank's reply21 Nov 2024, 10:43
Official
Hey Alan 

We apologise for the experience that you have had with us, and the inconvenience we have caused you and your family.

It is unfortunate that it's not a term and condition that may have not been communicated prior the incident, however for future references all terms and conditions are available our website. For the lounge terms and conditions here is the direct link https://www.discovery.co.za/wcm/discoverycoza/assets/vitality/benefit-guides/travel-movies-lifestyle/the-lounge.pdf. 

Kind regards,
Mpho