MM
Mary-Ann Maryannmowatt
1 reviews | Active since Dec 2022
04 Nov 2025, 09:43
Discovery Bank Disappointment
Absolutely irate at the level of service I've received this morning from Discovery bank and the client department, collections and banker/service department. You pass me off onto one another and then drop the call. I restart the process and then get told a different story, and passed around again. THREE TIMES I HAVE DONE THIS!
I used to love you, but honestly so glad Capitec has their things together and can atleast provide proper client service!
Helpful (0)
Replies (6)0
Replies (6)
Discovery Bank's replyOfficial
04 Nov 2025, 09:59Hey Mary-Ann.
Thank you for contacting us. We apologize for the experience that you have had with us.
I am looking into this for you and will get back to you, via your DMs.
Kind regards,
Mpho.
Thank you for contacting us. We apologize for the experience that you have had with us.
I am looking into this for you and will get back to you, via your DMs.
Kind regards,
Mpho.
Discovery Bank's reply04 Nov 2025, 09:59
Official
Hey Mary-Ann.
Thank you for contacting us. We apologize for the experience that you have had with us.
I am looking into this for you and will get back to you, via your DMs.
Kind regards,
Mpho.
Thank you for contacting us. We apologize for the experience that you have had with us.
I am looking into this for you and will get back to you, via your DMs.
Kind regards,
Mpho.
MM
Mary-Ann Maryannmowatt's updateReviewer Update
07 Nov 2025, 09:52Dear Mpho
All communication was sent to *** beginning of the week.
I called Discovery now to follow up again and luckily landed on Bhekizwe - they are amazing and so patient, what a turn around of client service!
All communication was sent to *** beginning of the week.
I called Discovery now to follow up again and luckily landed on Bhekizwe - they are amazing and so patient, what a turn around of client service!
MM
Mary-Ann Maryannmowatt's update07 Nov 2025, 09:52
Reviewer Update
Dear Mpho
All communication was sent to *** beginning of the week.
I called Discovery now to follow up again and luckily landed on Bhekizwe - they are amazing and so patient, what a turn around of client service!
All communication was sent to *** beginning of the week.
I called Discovery now to follow up again and luckily landed on Bhekizwe - they are amazing and so patient, what a turn around of client service!
Discovery Bank's replyOfficial
07 Nov 2025, 10:01Hi Mary-Ann.
I’ve received feedback from the banker you spoke with this morning regarding your request for an explanation of the settlement balance.
The settlement balance of -R146.96 includes accrued interest and pro-rated fees up to the date the account closure was requested. This amount reflects monthly interest charges, as the account was not in an interest-free state.
Kind regards,
Mpho.
I’ve received feedback from the banker you spoke with this morning regarding your request for an explanation of the settlement balance.
The settlement balance of -R146.96 includes accrued interest and pro-rated fees up to the date the account closure was requested. This amount reflects monthly interest charges, as the account was not in an interest-free state.
Kind regards,
Mpho.
Discovery Bank's reply07 Nov 2025, 10:01
Official
Hi Mary-Ann.
I’ve received feedback from the banker you spoke with this morning regarding your request for an explanation of the settlement balance.
The settlement balance of -R146.96 includes accrued interest and pro-rated fees up to the date the account closure was requested. This amount reflects monthly interest charges, as the account was not in an interest-free state.
Kind regards,
Mpho.
I’ve received feedback from the banker you spoke with this morning regarding your request for an explanation of the settlement balance.
The settlement balance of -R146.96 includes accrued interest and pro-rated fees up to the date the account closure was requested. This amount reflects monthly interest charges, as the account was not in an interest-free state.
Kind regards,
Mpho.
Discovery Bank's replyOfficial
07 Nov 2025, 10:23Hi Mary-Ann.
Thank you so much for confirming, and the wonderful feedback.Our operations team should revert with a confirmation of closure once complete.
Kind regards,
Mpho.
Thank you so much for confirming, and the wonderful feedback.Our operations team should revert with a confirmation of closure once complete.
Kind regards,
Mpho.
Discovery Bank's reply07 Nov 2025, 10:23
Official
Hi Mary-Ann.
Thank you so much for confirming, and the wonderful feedback.Our operations team should revert with a confirmation of closure once complete.
Kind regards,
Mpho.
Thank you so much for confirming, and the wonderful feedback.Our operations team should revert with a confirmation of closure once complete.
Kind regards,
Mpho.
Discovery Bank's replyOfficial
10 Nov 2025, 12:38Hi Mary-Ann.
You should receive an account closure this week, all the requested information was received.
Kind regards,
Mpho.
You should receive an account closure this week, all the requested information was received.
Kind regards,
Mpho.
Discovery Bank's reply10 Nov 2025, 12:38
Official
Hi Mary-Ann.
You should receive an account closure this week, all the requested information was received.
Kind regards,
Mpho.
You should receive an account closure this week, all the requested information was received.
Kind regards,
Mpho.
Discovery Bank's replyOfficial
13 Nov 2025, 15:06Hi Mary-Ann.
Please note your account has been closed.
Kind regards,
Mpho.
Please note your account has been closed.
Kind regards,
Mpho.
Discovery Bank's reply13 Nov 2025, 15:06
Official
Hi Mary-Ann.
Please note your account has been closed.
Kind regards,
Mpho.
Please note your account has been closed.
Kind regards,
Mpho.