Discovery Bank - Disappointing transition

As a long term Discovery Card member, I was very keen to move to Discovery Bank, mainly because of the excellent past experiences and rewards they offer.

I contacted Discovery Bank and requested that I be moved post the closing of my billing cycle at the end of July. This was to ensure the cycle date remain in line as well as the reward allocation. It was communicated to the Discovery Bank team telephonically at the time.

Another issue that I have raised was that I used Discovery miles in July for a purchase on Takealot, which failed immediately through by PayU. This was not returned to me.

To date, I have called Discovery Card and Discovery Bank numerous times (3+ times a week) with a very poor message being given that they cannot assist or it is the other party's responsibility.

Below are the outstanding queries I have formally logged without resolution: 1. It was not communicated to me that Discovery Bank won't offer Discovery Miles, the main reason I opt for Discovery, rather than FNB and Ebucks. This will probably be the reason why myself and many people I have spoken to, close their accounts. 2. I await the refund for the pro-rata annual Discovery Miles fee I paid prior to moving. 2. The Discovery Miles for the failed Takealot transaction have still not been returned. 3. The Discovery Miles I earned in July on my old Discovery Card have still not been allocated. 4. I have provisionally requested the details for the banking sector's Ombudsman 3 times, without it being provided. I am happy to allow Discovery a reasonable chance to correct the above, however, the current responses and time that has lapsed, indicate that I will have to raise this with the Ombudsman.

Please can you look into this and aim to resolve asap.