Discovery Bank ***** Dept Capability

Item: Discovery Bank
Rating: 1
Author: Jeff H

Be prepared to follow up continuously with their ***** Dept. Took 2 weeks for them to reverse a *****ulent transaction and they still messed up the amount. ***** investigation requires urgent attention with competent staff working to a SLA.

Helpful (0)

Replies (2)

Discovery Bank's replyOfficial

28 Oct 2025, 11:30

Hi Jeffrey,

Thanks for reaching out to us.

I will be looking into this for you, and I will provide you with feedback as soon as possible.

Kind regards
Nkhensani

Discovery Bank's reply28 Oct 2025, 11:30

Official

Hi Jeffrey,

Thanks for reaching out to us.

I will be looking into this for you, and I will provide you with feedback as soon as possible.

Kind regards
Nkhensani

Jeff H's updateReviewer Update

30 Oct 2025, 10:54

Still not resolved - Discovery have no idea that *****ulent transactions need to be acted on immediately. Also they cancelled the incorrect card and not the card the transaction was perpetrated on

Jeff H's update30 Oct 2025, 10:54

Reviewer Update

Still not resolved - Discovery have no idea that *****ulent transactions need to be acted on immediately. Also they cancelled the incorrect card and not the card the transaction was perpetrated on