Discovery bank ***** department is useless

I am disgusted by the way discovery bank is handling my ***** case. There is no sense of urgency, consideration or open communication. Every time I make a follow up, I am told different stories by different consultants. At nonpoint was I informed that investigations can take up to 21 working days, I was only informed today, after I was informed that I would receive feedback yesterday the 18th of November 2025. The card was blocked, and I was issued with a new one, the very same day I activated the new card, money was withdrawn