Discovery bank ***** department is a ****

Hi

I have heard that before. The only time I get a call from Discovery bank is when the FICA department calls

Regards

Lol again I’m being told the investigators will call me back like I haven’t heard that thousands of times before. This is so disappointing. I thought this time would be different but I was wrong

So to give an update. My issue is still not resolved. I got contacted by the Discovery investigator and he asked for additional information which I got for him. He promised to call back but surprise surprise, 2 weeks later I had to call and find out the status of my case which he then ask d for more information. I’m annoyed because the goal posts are being shifted all the time. It’s like now I have to investigate my case because I have to make phone calls and find out things. I gave him reference numbers from Vodacom from when I logged sim swoops with them but he couldn’t be bothered to call Vodacom and confirm. What is funny is that Discovery systems picked up that there might be ***** on my account because of unusual activities but when I opened it ***** case the following day, it’s been two months now being given a run around. This whole event has opened my eyes with the type of bank I’m actually trusting

I’ll honestly tell you this. Do not open an account with Discovery. If you ever find yourself in trouble, you will not receive help from this bank. I’m moving. I’ll just keep my accounts for entertainment. This is not a serious bank. What a joke

Discovery bank is a joke. I was ****** and kidnapped and my money ******. Instead of getting support from my bank, they reduced my trauma to a joke, their investigation was less than subpar. I hate this bank and I’m in the process of relocating. Please do yourself a favour and not open an account with this bank or you will regret it.

The case is closed. My application was rejected cos my trauma has gaps in the story. What hurts me more is that the notion of Discovery refunding me some of the money, I got it from you guys. I was content with knowing that I had lost out but your people gave me hope that the bank might help knowing full well that it is useless. For your investigator to tell me that the are gaps in my story while I’m the one having panic attacks at night is too low. I’m so angry. If he told me that the bank can’t refund me because they can’t recover the money it would have been better but he accused me of making this up. I hope you lose clients. To anyone reading this, do not open an account with Discovery. Everyday I’m going to go on this app and tell people what type of bank you are

I supp**** your investigator with all the information he requested. He wants me to do the investigation for him. I told him to call Vodacom, SAPS to confirm what he needs. He’s lazy. I had to come here for him to call me back after a month. He didn’t do his work and now I’m being punished. I didn’t understand there is a standard to reacting after being ****** at gunpoint and apparently I didn’t meet that standard. Your bank retraumitized me.