EM
Elsie M
1 reviews | Active since Apr 2010
02 Jan 2026, 11:15
Discovery bank ***** department
*****ulent activity on my account reported without any feedback. The ***** department said the investigator will call back, but they don't. Why waist time to get a case number at SAPD and submit a affidavit? They do have insurance for this matters. Why don't they give feedback or refund my money?
Helpful (0)
Replies (5)0
Replies (5)
Discovery Bank's replyOfficial
02 Jan 2026, 11:20Hi Elsie,
Thank you for bringing this matter to our attention. I sincerely apologize for the inconvenience and frustration caused by the lack of feedback regarding the reported ********** activity on your account.
Please be assured that I will escalate this issue to our ***** Investigation Team immediately and ensure that a formal complaint is logged on your behalf. This will help us track the case more effectively and prioritize resolution.
Your concerns regarding the process and communication are valid, and I will request urgent feedback from the relevant department.
Kind regards,
Marusha
Thank you for bringing this matter to our attention. I sincerely apologize for the inconvenience and frustration caused by the lack of feedback regarding the reported ********** activity on your account.
Please be assured that I will escalate this issue to our ***** Investigation Team immediately and ensure that a formal complaint is logged on your behalf. This will help us track the case more effectively and prioritize resolution.
Your concerns regarding the process and communication are valid, and I will request urgent feedback from the relevant department.
Kind regards,
Marusha
Discovery Bank's reply02 Jan 2026, 11:20
Official
Hi Elsie,
Thank you for bringing this matter to our attention. I sincerely apologize for the inconvenience and frustration caused by the lack of feedback regarding the reported ********** activity on your account.
Please be assured that I will escalate this issue to our ***** Investigation Team immediately and ensure that a formal complaint is logged on your behalf. This will help us track the case more effectively and prioritize resolution.
Your concerns regarding the process and communication are valid, and I will request urgent feedback from the relevant department.
Kind regards,
Marusha
Thank you for bringing this matter to our attention. I sincerely apologize for the inconvenience and frustration caused by the lack of feedback regarding the reported ********** activity on your account.
Please be assured that I will escalate this issue to our ***** Investigation Team immediately and ensure that a formal complaint is logged on your behalf. This will help us track the case more effectively and prioritize resolution.
Your concerns regarding the process and communication are valid, and I will request urgent feedback from the relevant department.
Kind regards,
Marusha
EM
Elsie M's updateReviewer Update
02 Jan 2026, 11:42The investigating officer's name is Thubama as per call centre.
EM
Elsie M's update02 Jan 2026, 11:42
Reviewer Update
The investigating officer's name is Thubama as per call centre.
EM
Elsie M's updateReviewer Update
05 Jan 2026, 08:42Marusha.
Today is the 5th of January.
I still didn't got ANY FEEDBACK.
This is where I say that I can't complain about the service, because it is non existent!!
Today is the 5th of January.
I still didn't got ANY FEEDBACK.
This is where I say that I can't complain about the service, because it is non existent!!
EM
Elsie M's update05 Jan 2026, 08:42
Reviewer Update
Marusha.
Today is the 5th of January.
I still didn't got ANY FEEDBACK.
This is where I say that I can't complain about the service, because it is non existent!!
Today is the 5th of January.
I still didn't got ANY FEEDBACK.
This is where I say that I can't complain about the service, because it is non existent!!
EM
Elsie M's updateReviewer Update
06 Jan 2026, 10:21Marusha.
Still no feedback.
Bills need to be paid.
Still no feedback.
Bills need to be paid.
EM
Elsie M's update06 Jan 2026, 10:21
Reviewer Update
Marusha.
Still no feedback.
Bills need to be paid.
Still no feedback.
Bills need to be paid.
EM
Elsie M's updateReviewer Update
06 Jan 2026, 16:52Marusha.
When will I receive the feedback as promised?
18 December till today, 6 January is 13 workinmg days without knowing. Will you be happy?,
When will I receive the feedback as promised?
18 December till today, 6 January is 13 workinmg days without knowing. Will you be happy?,
EM
Elsie M's update06 Jan 2026, 16:52
Reviewer Update
Marusha.
When will I receive the feedback as promised?
18 December till today, 6 January is 13 workinmg days without knowing. Will you be happy?,
When will I receive the feedback as promised?
18 December till today, 6 January is 13 workinmg days without knowing. Will you be happy?,