KF
Kelly F
1 reviews | Active since Feb 2015
25 Jun 2020, 16:11
Discovery Bank debiting unauthorised payment
An unauthorised debit order has been taken off my account on 2 occasions that was not authorised by me!
I need feedback urgently regarding this matter as I am not with Discovery for this to be happening.
My medical aid was cancelled in 2017 already with Discovery and is not making sense to me as to why this is happening.
I have emailed Discovery Bank twice already and nobody has given me a call back.
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Replies (2)0
Replies (2)KF
Kelly F's updateReviewer Update
10 Jul 2020, 08:55Thank you for your response and email but I am still not happy with the amount I am getting. I want my full amount that was debited over these 3 months. It's not my problem that your company opened an account **********ly. It's not fair that I have costs that I need to pay. I want my full amount without any fees because I did not authorise this. I have an SMS to prove that I should ignore what was sent to me from FNB as it was an error on FNB's side. Clearly I should not have ignored it! I want an email address of someone that can assist me. Not a noreply email address! I am going to escalate this matter if I am not assisted. I will post it all over social media and take it to the papers because HelloPeter and Twitter is not enough to get assisted.
KF
Kelly F's update10 Jul 2020, 08:55
Reviewer Update
Thank you for your response and email but I am still not happy with the amount I am getting. I want my full amount that was debited over these 3 months. It's not my problem that your company opened an account **********ly. It's not fair that I have costs that I need to pay. I want my full amount without any fees because I did not authorise this. I have an SMS to prove that I should ignore what was sent to me from FNB as it was an error on FNB's side. Clearly I should not have ignored it! I want an email address of someone that can assist me. Not a noreply email address! I am going to escalate this matter if I am not assisted. I will post it all over social media and take it to the papers because HelloPeter and Twitter is not enough to get assisted.
KF
Kelly F's updateReviewer Update
10 Jul 2020, 08:59"Our records indicate that you had a Blue Pre-funded Discovery Credit Card which was administered by FNB. On this account there was a mandatory fixed debit order of R500 to fund the account. When we migrated all of our Blue Credit cardholders to Discovery Bank your account was part of the batch. As a result of the migration to Discovery Bank your fixed debit order of R500 was activated." Your records are wrong! I never had a credit card with you! Only medical aid which was cancelled is 2017!
KF
Kelly F's update10 Jul 2020, 08:59
Reviewer Update
"Our records indicate that you had a Blue Pre-funded Discovery Credit Card which was administered by FNB. On this account there was a mandatory fixed debit order of R500 to fund the account. When we migrated all of our Blue Credit cardholders to Discovery Bank your account was part of the batch. As a result of the migration to Discovery Bank your fixed debit order of R500 was activated." Your records are wrong! I never had a credit card with you! Only medical aid which was cancelled is 2017!