Discovery Bank Customer Service is beyond Poor

They give you the option to increase your credit limit easily on the app but when you try reduce it, no option to do so on the app and when you call in the customer service folks don't know how to do that. The banks practises are so archaic.

I was a client that had my salary paid into my discovery account and had a number of multiple savings accounts. I am gradually existing their banking system cause it's really bad. They need to invest in training their staff and give us more options to get support. Follow in the footsteps of FNB, make it easier for clients to get their needs met.

The facy macbooks and fancy glass building will not and cannot sustain poor service.