Discovery Bank Credit Card Closure Nightmare. :(

Hi, I have been trying to close my Discovery Credit Card for more than 2 weeks now, I have never used the card as a credit card, I have always paid R5000.00 into the account (the maximum spend was also only R5000.00) to gain discovery miles, but seems like only R50 000.00 worth of transactions will gain you any miles to make it worth it. I am being told that I owe them money to close the account, this is not possible, the first day I phoned them to close the account there was an R17 available balance in the account, I told them to keep it, and just close it, but now almost 3 weeks later the account is still not being closed. I have also been charged for being a secondary cardholder, but I'm the main account holder and only account holder of the card, on the 26th of February they charged me 3 times for being a secondary cardholder, and the biggest concern is that the statements they have on their system are different to the ones I download from the Discovery Bank internet banking. This is very frustrating. I hope this can be resolved soon. Every time I phone you need to explain yourself to someone new. It is very unprofessional, no one even gets back to you. I have been speaking to Janine Gouw, Lulu, Tissany, Thepo, and Mnima.