DISCOVERY BANK CONTINUES TO DISAPPOINT

On 13 October 2020 I received an SMS from Discovery inviting me to upgrade my credit card to a Discovery Bank account. I had to click through various steps, which I did. In return, the incentive was a R1,000.00 Woolworths voucher. I have not received the voucher, notwithstanding two prior complaints made against Discovery Bank, who responded via HelloPeter on 21/12/2020 that they were in the process of processing the claims. We are now 5 (FIVE) months later and I have still not received the Woolworths voucher. I am giving Discovery 5 business days to deliver the voucher to me, that is by close of business on 19 March 2021. This is really not the way to retain customers!