Discovery Bank - Cold and Unsympathetic to clients amidst the Covid-19 Lockdown

I have recently become a client of Discovery Bank due to previously holding a Discovery Credit Card for more than 10 years , in stating same the repercussion of the Covid-19 Lockdown has left many self-employed people like myself in a financial predicament due to debtors not paying on time, resulting in a ripple effect on the economy. I was unable to meet my April-20 payment as a direct result of not being paid by my debtors due to the Covid-19 Lockdown. I've always paid my monthly payments, however due to the Covid-19 Lockdown I was also affected financially. I contacted Discovery Credit Card telephonically to make arrangements for payment assistance on my account. I since receive daily feedback by means of email and SMS’s from Discovery Bank informing that my Vitality Money Membership has been suspended due to my account not being in good standing, this is so sad for me because I try to maintain a good record however due circumstances out of my control I'm unable to meet my commitment, and it feels like Discovery Bank rubs my face in it daily by sending me these negative emails and SMS’s, as far as I'm concerned this is so cold and unsympathetic on the part of Discovery Bank. I had always maintained my monthly payments as best as possible, therefore I’m really sad and disappointed that Discovery would take this approach with their client's. I'm so disappointed that Discovery Bank is just cold and unsympathetic towards their clients amidst the Covid-19 Lockdown time, being a critical time in the South Africa and the world respectively.